Getting started

Overview

COMSEE is available by application. The steps are:

1. Create an account
2. Apply to use COMSEE
3. Wait for approval by the COMSEE team
4. Connect your TikTok Shop and invite members

Create an account

There are three ways to create an account.

• Email: On the sign-up page, enter your name, email address and a password (at least 12 characters). Enter the 6-digit confirmation code we email you within 10 minutes, then sign in with your password.
• Google: Choose "Continue with Google" on the sign-up or sign-in page.
• LINE: Choose "Continue with LINE" on the sign-up or sign-in page. We use your LINE email address to match your account and to send you notices.

If the email address of your Google or LINE account matches an existing COMSEE account, you are signed in to that account.

Apply to use COMSEE

After you create an account and sign in for the first time, the application form opens. Fill in the following and choose "Apply".

• Organization name (company or shop)
• Your name
• Your TikTok Shop status (already operating / about to open)
• Shop name (optional)
• Questions or requests (optional)

The person who applies becomes the owner of the organization. If you were invited, do not apply. Join from the link in the invitation email instead (see "If you were invited" below).

Approval

The COMSEE team reviews your application and usually replies within 1 to 2 business days. When it is approved, we send a notice to the email address you applied with. Your 14-day trial starts on the day of approval.

If you sign in while the review is in progress, you will see "Under review". If it is urgent, please contact us.

Setup after approval

Open the link in the approval email to start the initial setup, in this order. You can skip any step and do it later from Settings.

1. Connect TikTok Shop (Connecting TikTok Shop)
2. Connect ads (optional)
3. Partners & cases (coming soon)
4. Invite members

Sign in

On the sign-in page, enter your email address and password, or choose "Continue with Google" or "Continue with LINE".

• If you forgot your password, choose "Forgot password" on the sign-in page and reset it with the code we email you. Resetting your password signs you out on all other devices.
• After repeated failed attempts, sign-in is blocked for about 15 minutes. Wait and try again.
• You can see the devices you are signed in on under "Signed-in devices" in Settings, and sign out any device you do not recognize.

Invite members

Only owners of the organization can invite members and change roles.

1. In Settings, under "Members", enter the email address, choose a role, and choose "Send invitation".
2. The invitation is valid for 7 days. You can resend or cancel invitations that have not been accepted on the same screen.
3. We email you when the person joins.

There are three roles.

• Owner: organization settings, connecting TikTok Shop, inviting members and changing roles
• Operator: viewing, and day-to-day work such as creating and updating cases, partners and tasks
• Viewer: view only; cannot make changes

When you deactivate a member, that person can no longer use this organization. The last owner cannot be deactivated.

If you were invited

Open the link in the invitation email.

• If you are new to COMSEE, choose your name and a password (at least 12 characters), then choose "Join".
• If you already have a COMSEE account, sign in to join. If you are signed in with a different account from the invited email address, sign out first.

If the link does not work (expired or already used), ask the person who invited you to send it again.

Belong to several organizations

One account can belong to several organizations. Switch between them from the organization name at the top of the left menu.