Privacy Policy

1. Information We Collect

• Account information: name, email address, affiliation (operator or supplier), and role.
• Authentication information: identifiers issued and managed by our authentication provider (Clerk). Passwords are never stored on our servers.
• Business data: business-to-business transaction data you register or operate within the Service, such as products, inventory, orders, listings, and settlement.
• Push notification tokens: device push tokens when notifications are enabled (used solely for delivery).
• Usage and device information: operation logs, device type/OS, and error information needed for service improvement and fraud prevention.

2. Purpose of Use

• Providing the Service, authentication, and tenant isolation (preventing access to other companies' data).
• Business processing such as orders, inventory, and settlement, and delivering notifications.
• AI-generated suggestions for pricing, listing copy, and the like (the final decision is always yours).
• Quality improvement, incident response, and fraud/security countermeasures.

3. Disclosure to Third Parties / External Transmission

Except where required by law, we do not disclose personal information to third parties without your consent. However, to the extent necessary for the Service's functionality, we send and share information with the following external services.

• EC channel integrations: we send the data needed to each EC marketplace/platform, based on your instructions, for listings, order intake, and inventory sync.
• Authentication provider (Clerk): for sign-in and account identification.
• AI platform (Claude on Amazon Bedrock): we send the necessary input information to generate suggestions.
• Cloud infrastructure: for storing and processing data.

4. Storage and Security

Information we collect is stored under appropriate safeguards for as long as needed to fulfill its purpose. Tenant boundaries are structurally isolated via access control (row-level security), and communications are encrypted. Information no longer needed is deleted appropriately.

5. Push Notifications

You can disable push notifications anytime from the app's settings or your device's settings. Disabling them stops use of the device push token.

6. Your Rights

You may request disclosure, correction, suspension of use, or deletion of your own personal information. Because the Service is invitation-only, these requests — including account deletion — are handled through the contact channel below. We may verify your identity before acting on a request.

7. Changes to This Policy

We may revise this policy as needed. We will announce material changes within the Service.

8. Contact

For questions about how we handle personal information, please contact us at contact@ai-hikari.com .