Support
Contact us
Updated September 26, 2026
Where to reach us about using COMSEE, and how soon we reply.
How to reach us
- Contact form: on the Contact page, choose "Support for current users" as the topic and send your message.
- Email: info@ai-hikari.com
- Requests about your personal information (disclosure, correction, deletion and so on): privacy@ai-hikari.com
When we reply
We reply to the email address you give us within 2 business days. Inquiries on weekends and Japanese holidays are handled from the next business day.
Before you contact us
Including the following helps us answer sooner.
- Your organization name and the email address you sign in with
- What happened, which screen you were on, and when
- For questions about connecting TikTok Shop, the shop name
Please do not include passwords or confirmation codes. The COMSEE team will never ask for them.
When to contact us
- You want us to review your application sooner
- You want to discuss a contract after your trial
- You want to disconnect TikTok Shop on the COMSEE side, or have the imported data deleted
- You cannot sign in, or a screen does not display correctly
Company
AI Hikari, Inc. (株式会社AI光)
1-2 Kaigan, Minato-ku, Tokyo 105-0022, Japan