Organization settings

What you decide in settings

Organization settings hold only what your team alone can decide. Anything your shop's orders and products can tell us, COMSEE fills in automatically.

• Organization: Organization name and logo
• Members: Invite people, change roles and disable members
• Shipping and warehouse: Your warehouse location and any carrier contract rates
• Automation: What COMSEE AI watches, and resuming kinds you have stopped
• Custom fields, task statuses and task templates: Fields, statuses and per-phase tasks that match how your team works
• Integrations: Connecting TikTok Shop and TikTok Ads
• Category: Your shop's category. It is set from your listings; change it only when it's wrong
• Import and export: CSV export and import

Every screen works without saving any settings.

Values filled in automatically

These values are not in settings. COMSEE fills them in from your shop's orders and products. Check the current value and where it came from under "Filled in automatically" in Shipping and warehouse.

• Selling price: TikTok shows prices including tax, so prices are treated as tax-inclusive.
• Consumption tax rate: The most common rate on your case items, otherwise your shop's category (8% for Food & Beverages), otherwise 10%. If a case is different, choose the rate on the case item or option.
• TikTok platform fee rate: The rate actually charged on recent orders, otherwise the most common rate on your case items, otherwise the official rate (7% for food). You can override it on a case item or option.
• Destination mix: Calculated from the destinations of orders in the last 30 days. Until you have 100 orders, it is estimated from population shares.

Choose tax-inclusive or exclusive next to each cost field, such as the wholesale price and shipping, on the case. Organizations that saved a value in settings earlier keep calculating with it.

Shipping and warehouse

• Warehouse location: Shipping for partners and cases that ship from your own warehouse is calculated from this location. Leave it blank if you don't use one. The Get started screen right after you connect TikTok Shop also asks for it while it is blank.
• Shipping tables: Shipping is calculated from published parcel rates. Only if you have a contract with a carrier, add ambient, chilled and frozen rates by destination and package size from "Add origin" or an origin's "Edit".
• Suppliers' ship-from is entered on the partner page. Partners without one are calculated as shipping from Kanto.

What COMSEE AI watches

COMSEE AI watches your TikTok Shop orders, returns and listings and turns anything that needs action into a task. When it's resolved, the task is completed automatically. Suggestions such as moving a case to the next phase or linking a product run only after you approve them. Nothing in TikTok Shop is changed.

You can see what is watched under Automation in organization settings.

Stop or resume a kind

1. In the task list, open the "…" menu on a task of the kind you want to stop.
2. Choose "Don't create this kind". It stops right away, and you can undo it with "Undo" in the notice. Existing tasks stay as they are.
3. To resume, choose "Resume" next to the stopped kind under Automation in organization settings.

Only organization owners can stop or resume a kind.