comseeCOMSEE

Support

Last updated: June 25, 2026

We handle questions and bug reports for the EC supply-chain platform COMSEE (the web console and mobile app). The Service is B2B and invitation-only, so you'll need an account issued by your operator to use it.

Contact

For questions, bugs, or account issues, please reach us at the email address below.

contact@ai-hikari.com

Hours: weekdays 10:00–18:00 JST (excluding weekends, public holidays, and year-end/New Year)

Please include when you contact us

  • Your role (operator or supplier) and registered email address.
  • Your environment (iOS app or web console, device and OS version).
  • What's happening, and the steps to reproduce it.
  • The exact error message, if one appears (a screenshot is fine).

Frequently Asked Questions

  • Can't sign in: accounts are issued by your operator. Check your email address and password, and if that doesn't resolve it, contact us at the address above.
  • Not receiving push notifications: check that COMSEE notifications are enabled in the app's settings or your device's notification settings.
  • I only see my own company's data: supplier (SUPPLIER) accounts are designed to show only their own products, orders, inventory, and settlement, enforced by tenant isolation.
  • Adding or removing accounts: since the Service is invitation-only, this is handled by your operator or through the contact address above.

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